TERMS & CONDITIONS
ACCEPTANCE OF TERMS
By accessing or using the Fabric Bank website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in our Terms of Service and Privacy Policy. Your continued use of our website signifies your acceptance of these terms. If you do not agree with any part of these terms or our Privacy Policy, please refrain from using our services. Fabric Bank reserves the right to update these terms at any time.
USE OF WEBSITE
By using the Fabric Bank website, you agree to comply with and be bound by the following terms and conditions. All content, services, and products provided on this site are subject to these terms. You acknowledge that you have read, understood, and accepted our Terms of Service and Privacy Policy. Unauthorized use of this website may result in legal action. Fabric Bank reserves the right to modify these terms at any time without prior notice, and your continued use of the site signifies your acceptance of any updated terms. Please review these terms regularly.
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DISCLAIMER
While Fabric Bank takes reasonable measures to ensure that the contents of this Website are accurate and complete. The information on the Fabric Bank website is provided "as is" without any warranties, express or implied. Fabric Bank makes no guarantees regarding the accuracy, completeness, or reliability of the content. Use the website at your own risk. We are not liable for any damages arising from your use of the site.
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THIRD PARTY WEBSITES
Fabric Bank may provide links to third-party websites for your convenience. We do not control or endorse these sites and are not responsible for their content, privacy practices, or any damages resulting from their use. Accessing third-party websites is at your own risk, and you should review their terms and policies.
PERMISSION FOR HYPERLINKS, DEEP LINKING, CRAWLERS AND META TAGS
Permission is required from Fabric Bank to create hyperlinks, deep links, or use crawlers and meta tags related to our website. Unauthorized use is prohibited and may result in legal action. Requests for permission should be directed to us in writing. Fabric Bank reserves the right to deny such requests at its discretion.
LIMITATION OF LIABILITY
Fabric Bank is not liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use our website, products, or services. This includes, but is not limited to, loss of data, profits, or business opportunities. Your use of the website is at your own risk.
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INDEMNITY
By using the Fabric Bank website, you agree to indemnify and hold harmless Fabric Bank, its affiliates, and employees from any claims, damages, or liabilities arising from your use of the site or violation of these terms.
GOVERNING LAW
These terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from your use of the Fabric Bank website will be subject to South African jurisdiction.
ACCEPTANCE OF QUOTES
By accepting a quote, you agree to Fabric Bank's terms and conditions. A 70% deposit is required to proceed. Please note that all products are custom-made, classified as specialized goods, and cannot be resold. Therefore, no refunds are permitted on deposits. Your acceptance of the quote confirms your understanding of these terms.
PAYMENTS TERMS
Projects will commence upon receipt of a 70% deposit, along with proof of payment and confirmation that the funds have cleared in our bank account. For international projects, 100% payment is required before production can begin. Please note that all projects will only start once the final approval of the artwork proof has been received. Quotes provided by Fabric Bank are valid for 30 days from the date of issuance. After this period, we reserve the right to adjust pricing based on current rates. Timely payment and approval are essential to ensure project schedules are maintained.
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CORRECT INFORMATION
It is the client’s responsibility to provide Fabric Bank with accurate information. A general artwork layout will be prepared according to the client's brief. This layout must be confirmed in writing by the client before production begins. The client is required to approve the scale, size, layout, and substrate. Fabric Bank cannot be held liable for any manufacturing errors if the client has approved the final layout.
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MATERIAL USES - CUSTOM ORDERS
Kindly state the use of the fabric/wallpaper in order to choose the correct material/substrate for use.
CHANGES - CUSTOM ORDERS
Fabric Bank assumes that the client has reviewed and approved the artwork layout in writing before production begins. Up to two changes per artwork can be made without additional cost. Beyond this, an hourly rate will be charged for any further changes. Printing will be delayed if the final signed artwork proof is not submitted.
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INTELLECTUAL PROPERTY
All artwork provided by Fabric Bank may only be used by clients with Fabric Bank's consent. Artwork created or purchased by Fabric Bank remains its property unless explicitly stated in writing for the purchase of sole rights. Fabric Bank is not responsible for copyright infringement resulting from the client's negligence or ignorance, particularly if the client supplies their own sourced images for print. It is the client's responsibility to ensure that any artwork submitted for print does not infringe on copyright. Additionally, Fabric Bank reserves the right to use clients' artwork and printed media for advertising, marketing, and portfolio purposes.
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PHOTOGRAPHIC ARTWORK AND OTHER ARTWORK PROVIDED BY THE CLIENT
Photographic artwork does not require all areas to be in focus. It is up to the client to check that your choice of artwork is up to his/her expectations.
Fabric Bank is merely the facilitator in printing the final image choice of the client and the choices made available, must be to Fabric Bank’s considered standard of merit. In the event of photographic artwork selected from images represented by Fabric Bank, the choice made by the client is subjective. Should the client later decide that the artwork is no longer suitable, the artwork can be reprinted, but for the client’s own account.
In the event of artwork supplied by the client or purchased online, Fabric Bank can make suggestions if they feel the image quality would not match an acceptable standard; Fabric Bank cannot be held responsible for the overall quality of artwork provided by the client or purchased online.
In the event of an online purchased image, or images supplied by the client, Fabric Bank does not necessarily know the artwork or if there are flaws in the artwork, and this would solely be for the risk of the client. Should the client not be willing to take this risk, they can then employ Fabric Bank to check the artwork at an additional fee.
All artwork is merely a subjective argument and Fabric Bank will not be held responsible for the final choice made by the client. Fabric Bank is merely the facilitator, printer and installer(wallpaper). When the quality of the image is in question, Fabric Bank may send scaled previews (enlarged or reduced in size) for approval.
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MEASUREMENTS - CUSTOM WALLPAPERS
This guideline applies to the ordering of custom wallpapers only. Since walls are often not perfectly straight, Fabric Bank will add a 50mm bleed all around to ensure complete wall coverage. If the client measures their own wall, they must take care to measure at least three points: height at the left, right, and center; and width at the bottom, middle, and top. It is important to note the positions of plug points, windows, and door frames, as these will affect the wallpaper installation. Additionally, account for any window reveals that may require extra wallpaper.All measurements should be provided in millimeters, centimeters, or meters. Sizes will be rounded up to accommodate for bleed and overlaps. The client must double-check the measurements against the artwork layout provided for approval. Fabric Bank will not be responsible for errors due to incorrect sizes provided by the client.
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TURN AROUND TIME
Turnaround time is measured in working days. Once the deposit is settled and the artwork is signed off, please allow 7-10 working days for completion, unless otherwise stated or agreed upon. For accurate lead times, please check the production methods as some may vary. Note that cotton or natural fabric printing has a lead time of 4-6 weeks per order. While delivery times are provided in good faith, Fabric Bank cannot be held responsible for delays caused by external issues such as delays from suppliers, unpaid balances on the day of dispatch, late artwork sign-offs, poorly prepared surfaces (for wallpapers), or delays with shipping and delivery companies. We strive to meet our estimated turnaround times, but factors beyond our control may affect the final delivery schedule.
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SAMPLING AND SUBSTRATE PROPERTIES
A digital preview may not accurately represent the final printed product. Colors and details may differ between the digital artwork on screen and the actual fabric or wallpaper substrate. To ensure color accuracy and scale, it is recommended to request a test sample before proceeding with production. The request for samples is the client’s responsibility. Fabric Bank cannot be held liable for any discrepancies or claims if samples are not requested prior to manufacturing. Given the use of digital substrates, Fabric Bank can only suggest scales and colors for chosen designs or patterns. If a project is delayed and samples were previously provided, a new sample must be approved before proceeding, as colors and scales may vary with different material batches. Various substrates have different print qualities, and color may vary from material to material and batch to batch. The final printed product may not always match the initial sample due to these variations. Fabric Bank produces bespoke custom artworks, which may result in slight color differences between batches. These variations are not considered defects but are part of the process necessary to create custom products.
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PACKAGING AND DELIVERY OF FABRIC AND WALLPAPER
Fabric Bank takes utmost care to package goods securely and if the client arranges their own courier company and chooses not to use ours, the responsibility rests on the client to ensure goods are delivered and received in good order. Fabric Bank will not take responsibility for goods damaged in transit if their own courier company is used.
Fabric Bank calculates courier cut off dates for deadlines set by the client. In the event that a delay should result due to poor management on behalf of the courier company, Fabric Bank denies all claims or penalties for late delivery.
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PRE WALLPAPER INSTALLATION
It is the client’s responsibility to check all printed items before commencing cutting and installation. All items should be checked in advance for faults such as colour variances contradictory to brief. Should installation take place and thereafter the client decides that they no longer like their selected choice, no claims whatsoever can be made to Fabric Bank.
POST WALLPAPER INSTALLATION
Should the client feel that there is an issue with their wallpaper installation (misalignment, etc.), Fabric Bank must be notified within 1 months post installation/delivery/collection. Fabric Bank will not be held liable for any installation defects/snags after the 1 month period.
Joins between panels are often unavoidable due to the installation processes required to print wallpaper. We will gladly come and inspect the joins if the client believes that they are severe. It is up to our discretion to decide whether or not the joins are reasonably visible or not. Furthermore, we can then move towards using a process called “chalking” to amend the joins, but we do not recommend it, as the chalking colours don’t necessarily match the inks printed.
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OWN WALLPAPER INSTALLATIONS
In the instance of the client arranging their own installation, the responsibility for the end result no longer rests on Fabric Bank and our role has now effectively changed to that of the print suppliers ONLY. Please do your research properly before attempting to install wallpapers yourself, there is a lot of information available on the internet as well as videos on Youtube.com. You can view our WALLPAPER INSTALLATION GUIDE for more info
WARRANTY
Fabric Bank shall within one month after delivery of goods: repair (if possible), replace failed, unsafe or defective goods or refund the client the price paid at the election of the client.
The aforesaid warranty is subject to:
-Fair wear and tear.
-That the goods have not been altered subject to any instruction of Fabric Bank.
-That the goods have not been exposed to misuse or abuse , or exposed to use other than what the product was manufactured for.
Any claim for defective goods must be submitted to Fabric Bank in writing. Goods may not be sent back without authorization.
* Terms and Conditions may be amended from time to time without prior notice.
2021 Design Mate (Pty) Ltd t/a Fabric Bank